internal_server_error¶

Property	Value
Error Code	`internal_server_error`
HTTP Status	`500 Internal Server Error`
Title	Internal server error

Description¶

An unexpected error occurred while processing the request. This indicates a server-side issue that is not caused by the request payload.

Example Response¶

{
  "type": "https://docs.payalo.com/errors/internal_server_error",
  "title": "Internal server error",
  "status": 500,
  "detail": "An unexpected error occurred while processing the request.",
  "errorCode": "internal_server_error"
}

Resolution¶

This error is retryable. Wait briefly and retry with exponential backoff.
Reuse the same merchantReference when retrying to ensure idempotency.
If the error persists after multiple retries, contact support.

Retry Strategy¶

Attempt 1: wait ~1 second
Attempt 2: wait ~2 seconds
Attempt 3: wait ~4 seconds
Attempt 4: wait ~8 seconds (max)

Add random jitter to avoid thundering herd effects. See Error Handling & Resilience for detailed retry guidance.