not_found¶
| Property | Value |
|---|---|
| Error Code | not_found |
| HTTP Status | 404 Not Found |
| Title | Not found |
Description¶
The requested resource does not exist. This typically occurs when querying a transaction status with an invalid or non-existent reference.
Example Response¶
{
"type": "https://docs.payalo.com/errors/not_found",
"title": "Not found",
"status": 404,
"detail": "Transaction not found.",
"errorCode": "not_found"
}
Common Causes¶
| Cause | Description |
|---|---|
| Invalid reference | The gatewayReference or merchantReference does not match any transaction |
| Wrong brand | The transaction exists but belongs to a different merchant account |
| Malformed reference | The reference format is invalid (e.g., exceeds 255 characters) |
Resolution¶
- Verify that the
gatewayReferenceormerchantReferenceis correct. - Ensure you are using the API key associated with the brand that created the transaction.
- Check your local records for the correct reference value.
Note: This error is not retryable with the same reference.